Support / KYUNGLAS Help
KYUNGLAS Help
Video guides and step-by-step instructions for putting on KYUNGLAS, adjusting the straps and helping your dog get used to it.
- How to put on KYUNGLASVideo · 0:36
- Straps & magnetic buckle2 videos · 1:15 and 0:30
- Getting used to gogglesVideo · 1:44
- Troubleshooting & FAQAnswers to common problems
These are the official English video guides, with English narration and subtitles. The steps are also written out below each video.
Putting on KYUNGLAS
Use this guide to put KYUNGLAS on your dog more easily and quickly.
0:36
- Detach the magnetic buckle, then pass your dog's muzzle through the opening between the main strap and the frame.
- Pull the strap back under your dog's ears, then reattach the magnetic buckle.
- Adjust the length of the main strap.
- Finally, fine-tune the strap lengths — see Straps & magnetic buckle.
- If a lot of adjustment is needed, take KYUNGLAS off, adjust the straps, and put it on again.
Strap & Buckle
If KYUNGLAS keeps coming off, adjust the straps to fit your dog's face.
Adjusting the straps
1:15
KYUNGLAS has a round main strap, plus an upper strap and a lower strap that connect the main strap to the frame.
Main strap
You can adjust the main strap easily by pulling the strap or lifting the buckle.
Lower strap
The lower strap adjusts the space between the muzzle and the strap. Shorten it and the space gets smaller; lengthen it and the space gets larger.
The lower strap is made of two elastic bands. If either band is out of the clip, the strap cannot be held in place and will loosen. Put both elastic bands into the clip before use.
The video also shows further strap adjustments near the frame.
Using the magnetic buckle
0:30
The KYUNGLAS magnetic buckle is designed to be quick and convenient to use.
- Bring the two buckles together and they connect.
- To detach, use two fingers to push both buckles inward.
Getting Used to Goggles
It's natural for a dog to feel awkward or try to take KYUNGLAS off the first time. Please do desensitization training before regular use.
1:44
1. Getting used to the feel of KYUNGLAS
For smooth training, take the lens out of the frame first. Start with touch training: lightly touch the frame to your dog's face and give a treat right away. Touch training helps your dog get used to how KYUNGLAS feels. If your dog is sensitive about the face, you can start touch training at the neck instead.
2. Approaching KYUNGLAS on their own
Once your dog is used to the feel of KYUNGLAS, work on easing their wariness. Put your hand through the frame and guide your dog's face toward KYUNGLAS. Your dog approaches by their own choice and becomes less wary of it.
3. Getting used to wearing it
When your dog is much less wary, pass the muzzle through the opening between the main strap and the frame to create a situation similar to actual wearing, then give a treat. The first time you train, take it off right away so your dog doesn't feel restricted. After that, gradually increase the time it stays on. This step can take several days depending on your dog's temperament, so take your time.
When your dog's resistance has mostly gone, put KYUNGLAS on and fasten the magnetic buckle as well. The first time your dog wears it this way, take it off right after putting it on, and gradually increase the wearing time.
It isn't easy to explain to your dog why they need to wear KYUNGLAS. Instead, even if it takes a long time, do the desensitization training thoroughly so your dog doesn't develop an aversion to KYUNGLAS.
Troubleshooting & FAQ
Find your dog's problem, then follow the fix.
Fit and wearing
My dog shakes their head and KYUNGLAS comes off.
In most cases, KYUNGLAS comes off when shaken because the straps are not adjusted correctly. Check Strap & Buckle and adjust them to fit your dog's head. If adjusting is difficult, take photos of your dog wearing KYUNGLAS from the front, side and back and send them to us through Contact. We will guide you after reviewing them.
My dog rubs it on the floor or tries to pull it off with their front paws.
Dogs often try hard to take KYUNGLAS off the first time they wear it, because it feels unfamiliar, and it may come off. This is a natural reaction. Follow Getting Used to Goggles and help your dog adjust slowly. Your dog will gradually get used to it and wear it comfortably.
The lower elastic strap keeps stretching even when I shorten it.
Both bands of the two-band lower strap must be fixed in the pivot joint clip at the bottom of the frame. If only one band is in the clip, the other keeps stretching. Before putting KYUNGLAS on, check that both bands are fixed in the clip.
About the lenses
Do KYUNGLAS lenses fog up?
The inside of the lens has an anti-fog coating, and the lens passed our in-house anti-fog (fog resistance) test. The coating is designed to reduce fogging from your dog's breath.
Anti-fog and condensation are not the same thing. When the temperature difference between inside and outside is large, such as in winter, condensation can still appear as droplets or run down the lens. This is technically difficult to prevent completely. If condensation is heavy, gently wipe off or dry only the droplets inside the lens before use.
Does the UV protection decrease if the lens gets scratched?
KYUNGLAS lenses have UV protection built into the lens material itself, not added only as a surface coating, and test at UV Cut 400 · 99.9% UVA/UVB in our in-house testing. For that reason, surface scratches do not remove the UV protection.
More help
Shipping, returns and other order questions are on the main Support page.
